WMATA LAW SUITES COMPLAINTS, ### ALERT

The Law Firm of Wiley Rein & Fielding

1776 K St. NW, Washington DC 20006

(202-719-7000)

ALERT

CALLS FOR COMPLAINTS

The Law Firm of Wiley Rein & Fielding is represents the
Disability Rights Council and individuals who use the
Metro Access system in a pending Federal Court class
action against WMATA paratransit system.

Handling this aspect of the case include Hugh Latimer
and Mark Sweet. They can be contacted by mail,
telephone (202-719-7000), or email (hlatimer@wrf.com
msweet@wrf.com Thanks to the support of the Metro
Access members the Law Firm of Wiley Rein & Fielding
can improve the Metro Access Services Delivery system
through the lawsuit filed on behalf of Metro Access
riders. The Law Firm of Wiley Rein & Fielding is
particularly interested in hearing from Metro Access
riders not identified in the lawsuit complaint who have
received unsatisfactory service in 2006 after MV
Transport replaced the prior provider. This includes
long telephone hold times, late or missed rides, rude
or untrained personnel and the like.

Scores of disabled Metro Access riders say they
continue to struggle with poor service, casting doubt
on claims by Metro that things are getting better.

WMATA awarded a new contract to MV Transportation and
hired a new Metro Access director. The contract is key
to the management, monitoring, system design and
quality of Metro Access.

WMATA awarded a four-year Metro Access contract for
$210 million to MV Transportation on September 22,
2005, with options for two-year extensions. WMATA chose
the lowest bid, MV Transportation, from a total of
three responsive bids. The contract allows for up to $6
million in bonuses if MV Transportation meets on-time
performance, safety and telephone wait time goals. The
on-time performance goal is set at 93.5% and is
measured based on the difference between scheduled
pick-up time as reflected on the drivers manifests and
actual pick-up time as recorded on the vehicles mobile
data computers (MDCs). The on-time performance measure
takes into account the 30 minute window  vehicles can
arrive 15 minutes prior to or after the scheduled
pick-up time.

WMATA needs to take a proactive, hands-on approach to
the contract monitoring of Metro Access service. Metro
Access users regularly experience delays, late pick-ups
and arrivals, and long travel times. Customers have
been "stranded" because missed trips by Metro Access.
Customers have expressed frustration with not being
able to directly contact anyone or put on hold when
stranded. Knowledgeable and concerned people, who are
users of the system, have not been involved in the
management of Metro Access.

Please contact The Law Firm of Wiley Rein & Fielding in
order help us by helping the lawyers represent our
transportation needs. It is important that you call and
participate.

bobby c